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61 lines
3.6 KiB
61 lines
3.6 KiB
<h1>Configuring Notifications</h1>
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<p>You can set up multiple ways to receive notifications when checks in your account
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change state. Doing so is useful for several reasons:</p>
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<ul>
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<li><strong>Redundancy in case of notification failures.</strong> Set up notifications using two
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different notification channels (for example, email and Slack). If one transport
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fails (e.g., an email message goes to spam), you still receive a notification over the
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other channel.</li>
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<li><strong>Use different notification methods depending on urgency</strong>. For example, if a
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low-priority housekeeping script fails, post a message in chat. If a vital service fails,
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post in chat, send an email, and send SMS.</li>
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<li>Route notifications to the right people.</li>
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</ul>
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<p>Each notification method ("integration") belongs to a project:
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if you want to use a notification method in multiple projects, you will need to
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set it up in each project separately.</p>
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<p>In the web interface, the "Checks" page shows a visual overview of which alerting
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methods are active for each check. You can click the icons to toggle them on and off:</p>
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<p><img alt="Integration icons in the checks list" src="IMG_URL/checks_integrations.png" /></p>
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<p>You can also toggle the integrations by clicking the "ON" / "OFF" labels in
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individual check's details pages:</p>
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<p><img alt="Integration on/off toggles in the check details page" src="IMG_URL/details_integrations.png" /></p>
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<h2>SMS, WhatsApp, and Phone Call Monthly Quotas</h2>
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<p>SITE_NAME sets a quota on the maximum number of SMS, WhatsApp, and phone-call
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notifications an account can send per given month. The specific limit depends on the
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account's billing plan. The quota automatically resets at the start of each month.
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The "unused" sends from one month do not carry over to the next month.</p>
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<p>When an account exceeds its monthly limit, SITE_NAME will:</p>
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<ul>
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<li>Send a warning email to the account's primary email address</li>
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<li>Show a warning message on the <strong>Integrations</strong> page</li>
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</ul>
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<h2>Repeated Notifications</h2>
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<p>If you want to receive repeated notifications for as long as a particular check is
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down, you have a few different options:</p>
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<ul>
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<li>If you use an <strong>incident management system</strong> (PagerDuty, Splunk On-Call, Opsgenie,
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PagerTree), you can set up escalation rules there.</li>
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<li>Use the <strong>Pushover</strong> integration with the "Emergency" priority. Pushover will
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play a loud notification sound on your phone every 5 minutes until the notification
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is acknowledged.</li>
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<li>SITE_NAME can send <strong>hourly or daily email reminders</strong> if any check is down
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in any of your projects.
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Set them up in <a href="../../accounts/profile/notifications/">Account Settings › Email Reports</a>:</li>
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</ul>
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<p><img alt="Email reminder options" src="IMG_URL/email_reports.png" /></p>
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<h2>Weekly and Monthly Reports</h2>
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<p>SITE_NAME sends periodic email reports, either monthly at the start of each month,
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or weekly every Monday. Use them to make sure all checks have their expected state,
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and nothing has "fallen through the cracks."</p>
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<p>The reports list checks from all your projects, grouped by project.
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For each check, they show:</p>
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<ul>
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<li>check's current status</li>
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<li>the number of downtimes by month, for the last two months</li>
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<li>the total downtime duration by month, for the last two months</li>
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</ul>
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<p><img alt="Example monthly report" src="IMG_URL/monthly_report.png" /></p>
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<p>You can opt-out from receiving the the reports in the
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<a href="../../accounts/profile/notifications/">Account Settings › Email Reports</a> page
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or by clicking the "Unsubscribe" link in the email report's footer.</p>
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