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60 lines
3.6 KiB
60 lines
3.6 KiB
<h1>Configuring Notifications</h1>
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<p>You can set up multiple ways to receive notifications when checks in your account
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change state. This is useful for multiple reasons:</p>
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<ul>
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<li><strong>Redundancy in case of notification failures.</strong> Set up notifications using two different
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transports (for example, email and Slack). If one transport fails (e.g., an email
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message goes to spam), you still receive the notification over the other transport.</li>
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<li><strong>Use different notification methods depending on urgency</strong>. For example, if a
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low-priority housekeeping script fails, post a message in chat. If a vital service fails,
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post in chat, send an email, and send SMS.</li>
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<li>Route notifications to the right people.</li>
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</ul>
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<p>Notification methods ("integrations") are scoped to a project:
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if you want to use a notification method in multiple projects, it must be
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set up in each project separately.</p>
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<p>In the web interface, the list of checks shows a visual overview of which alerting
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methods are enabled for each check. You can click the icons to toggle them on and off:</p>
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<p><img alt="Integration icons in the checks list" src="IMG_URL/checks_integrations.png" /></p>
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<p>You can also toggle the integrations on and off when viewing an individual check:</p>
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<p><img alt="Integration on/off toggles in the check details page" src="IMG_URL/details_integrations.png" /></p>
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<h2>SMS and WhatsApp Monthly Quotas</h2>
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<p>SITE_NAME limits the maximum number of SMS and WhatsApp notifications an account
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can send per any given month. The specific limit depends on account's billing plan.</p>
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<p>The limit is applied to the combined number of sent SMS and WhatsApp notifications. It
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automatically resets at the start of each month. The "unused" sends from one month do
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not carry over to the next month.</p>
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<p>When an account exceeds its SMS / WhatsApp monthly limit, SITE_NAME will:</p>
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<ul>
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<li>Send a warning email to account's primary email address</li>
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<li>Show a warning message in the <strong>Integrations</strong> page</li>
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</ul>
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<h2>Repeated Notifications</h2>
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<p>If you want to receive repeated notifications for as long as a particular check is
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down, you have a few different options:</p>
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<ul>
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<li>If you use an <strong>incident management system</strong> (PagerDuty, VictorOps, OpsGenie, PagerTree,
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Pager Team), you can set up escalation rules there.</li>
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<li>Use the <strong>Pushover</strong> integration with the "Emergency" priority. Pushover will
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play a loud notification sound on your phone every 5 minutes until the notification
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is acknowledged.</li>
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<li>SITE_NAME can send <strong>hourly or daily email reminders</strong> if any check is down
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across all projects you have access to.
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Set them up in <a href="../../accounts/profile/notifications">Account Settings › Email Reports</a>:</li>
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</ul>
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<p><img alt="Email reminder options" src="IMG_URL/email_reports.png" /></p>
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<h2>Monthly Reports</h2>
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<p>SITE_NAME sends monthly email reports at the start of each month. Use them
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to make sure all checks have their expected state and nothing has
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"fallen through the cracks".</p>
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<p>A monthly report shows checks from all projects you have access
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to. For each check it lists:</p>
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<ul>
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<li>check's current status</li>
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<li>the number of downtimes by month, for the two previous months</li>
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<li>the total downtime duration by month, for the two previous months</li>
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</ul>
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<p><img alt="Example monthly report" src="IMG_URL/monthly_report.png" /></p>
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<p>You can opt out from the monthly reports in the
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<a href="../../accounts/profile/notifications/">Account Settings › Email Reports</a> page
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or by clicking the "Unsubscribe" link in report's footer.</p>
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